Refund policy

Return & Refund Policy

At DS Elixir, we take pride in crafting premium fragrances to ensure an exceptional experience. If you are not completely satisfied with your purchase, we are here to help.

1. 7-Day Return Window

We offer a 7-day return and exchange policy. You have 7 days from the date of delivery to request a return or exchange for an eligible item.

2. Eligibility Criteria for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

Unopened & Unused: The fragrance bottle must be unopened, sealed in its original box, and unused.
Original Packaging: All protective shrink wrap, labels, tags, and box accessories must remain intact.
Proof of Purchase: You must provide your order number and invoice.

Note on Fragrance Preference: Due to personal preference and hygiene reasons, opened or sprayed perfume bottles cannot be returned or refunded unless defective or damaged upon arrival.

3. Damaged, Defective, or Incorrect Orders

If your order arrives broken, leaking, or incorrect, please inform us within 24 to 48 hours of delivery:

Send clear photos or an unboxing video showing the issue to [dselixir55@gmail.com] or WhatsApp [+92 371 1392010].
Once verified, we will arrange a replacement product at no additional delivery cost.

4. Non-Returnable Items

For health and hygiene safety, the following items are strictly non-returnable:

Opened or sprayed perfume bottles
Sample/tester vials
Discounted clearance or promotional items
Gift cards

5. How to Initiate a Return

Contact Support: Reach out to us at [dselixir55@gmail.com] or via WhatsApp [+92 371 1392010] within 7 days of receiving your package. Include your Order ID and reason for return.
Approval & Instructions: Our customer support team will review your request and provide shipping instructions and the return address.
Ship the Item: Safely pack the unopened product in its original shipping packaging and dispatch it via a trackable courier service.
- Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged/wrong item received).

6. Refund Process

Inspection: Once we receive and inspect your returned package, we will notify you regarding the approval or rejection of your refund.
Payout: Approved refunds will be processed within 5–7 business days to your original payment method or via Bank Transfer / EasyPaisa / JazzCash for Cash-on-Delivery orders.
Delivery Fees: Original delivery charges are non-refundable.