Privacy policy
At DS Elixir ("we," "our," or "us"), we are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
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- Information We Collect We collect information directly from you when you browse our site, create an account, or place an order:
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Personal Data: Name, email address, phone number, billing address, shipping address, and payment information (e.g., credit card details processed via secure payment gateways).
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Order Details: Purchase history, cart items, preferred fragrance categories, and customer support inquiries.
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Device & Usage Data: IP address, browser type, operating system, referring URLs, and website interactions collected automatically via cookies and tracking technologies.
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- How We Use Your Information We use the collected information for the following purposes:
Order Fulfillment: To process transactions, verify payments, ship products, and send order status notifications.
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Customer Support: To respond to your questions, manage returns or exchanges, and assist with account requests.
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Marketing & Personalization: With your consent, to send newsletter updates, promotional discounts, and tailored product recommendations.
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Security & Fraud Prevention: To authenticate purchases, monitor against unauthorized transactions, and maintain website security.
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Legal Compliance: To comply with tax, financial, and legal obligations.
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- Sharing Your Information We do not sell or rent your personal information to third parties. We only share data with trusted third parties necessary to operate our business:
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Service Providers: Payment processors (e.g., Stripe, PayPal), courier and shipping partners, email fulfillment platforms, and web analytics tools.
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Legal Authorities: When required by law, court orders, or government requests.
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- Cookies & Tracking Technologies We use cookies, web beacons, and similar technologies to enhance your shopping experience, analyze site performance, and remember your shopping cart. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.
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- Data Security & Retention We implement administrative, technical, and physical security measures (including SSL encryption) to protect your personal data. We retain your personal information only as long as necessary to fulfill orders, resolve disputes, and satisfy legal or accounting requirements.
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- Your Rights & Choices Depending on your jurisdiction (such as GDPR or CCPA requirements), you may have the right to:
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Access & Portability: Request a copy of the personal data we hold about you.
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Correction: Request that we update or correct inaccurate details.
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Deletion: Request the erasure of your personal data.
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Opt-Out: Unsubscribe from promotional communications at any time via the "Unsubscribe" link in our emails.
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- Contact Us If you have any questions or requests regarding this Privacy Policy, please reach out to us at:
Email: dselixir55@gmail.com
Customer Support Hours: First 12/7